For businesses its usually not possible to take a computer out of the network and so we offer on-site support where an engineer will be booked to come visit your premises to try and resolve the issues that you are having for both hardware and software. As we are a very busy company if you are unable to make the appointment please tell us in advance that you are not able to make it so we can rebook. If you have an queries regarding this service feel free to contact us on 01245 426163 or email us [email protected].